Terms of service
The short version: use Shadow lawfully, you stay responsible for what you ask it to do, and we work hard to keep it safe and running. Last updated 11 November 2026.
Using Shadow
These terms are an agreement between you and Business Technology Solutions Ltd ("we") for the Shadow app and service. By using Shadow you accept them. You must be at least 16 and able to enter a contract.
Your account
Keep your sign-in secure and tell us if you think someone else has used it. You are responsible for activity on your account.
What you may do
- Use Shadow for your own lawful purposes.
- Do not use it to harm others, to break the law, to send spam, or to get around the limits and safety measures we set.
- Only connect mailboxes and accounts you own or are allowed to use.
Shadow's work
Shadow is an AI. It can make mistakes, so check anything important. Shadow asks you before it does things that matter, and it never sends an email unless you tap Send. You remain responsible for what you choose to send, publish or act on.
Your content
You own what you put into Shadow and what Shadow makes for you. You give us permission to store and process it only to provide the service to you, as described in the privacy policy.
Allowance and payment
Shadow's use of AI models counts against an allowance. Where a plan or top-up applies, its price is shown before you buy it.
Plugins
Some plugins are made by other people. We review them before listing them and each page says what it can reach, but you decide whether to add them.
Ending
You can stop using Shadow and delete your account at any time. We may suspend an account that breaks these terms or puts others or the service at risk.
Our responsibility
We provide Shadow with reasonable care and skill, and "as is" otherwise. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing here limits liability that cannot be limited by law.
Changes and law
We may update these terms and will tell you in the app about changes that matter. These terms are governed by the laws of England and Wales.